Frequently Asked Questions
Do I need to sign for my
Fed Ex Home or Office delivery?
New in 2018 we will now be shipping all orders "NO Signature Required". This means that Fed Ex will leave your order at your doorstep if you are not home.
We pack our shipments in insulated boxes with adequate gel ice for transit. However we are not responsible for loss of quality, spoilage or theft due to package being delivered and left unattended in unfavorable conditions.
We strongly recommend contacting Fed Ex by phone or online. In most instances you can use your tracking number to select a specific delivery time frame or choose to have your package held at the nearest Fed Ex facility to be picked up at your convenience.
If Fed Ex fails to deliver on schedule and there is a loss in quality we would be able to submit a claim on your behalf but not in other instances.
Due to the perishable nature of seafood its very important you provide an often checked email address and a phone number you can easily be reached at.
Will I have enough room in my freezer?
In a traditional household refrigerator with the freezer section located at the top 14 lb would fit nicely under the middle -shelf. Easily allowing room for other items above.
Larger order quantities receive a reduced per lb ship rate from Fed Ex compared to smaller orders.
How many servings per lb?
This varies by household and appetites. Rick and Sarah easily share 1.25 lb of CR King Fillet and at times 1.5 lb Sockeye Salmon Fillet for dinner. That being said we are both hearty eaters with AK sized appetites. Smaller appetites would do well with .50 lb or less serving size.
Fine Dining Restaurants often serve .25-.40 lb per plate.
How long can I store it?
FROZEN: This depends on the quality of your freezer, your settings, how often you open it, or fail to close it. Easily you have 6 months. With lower temp settings and infrequent auto defrosts you could still have a very nice piece of fish some 8 months later. We have even had feed back from people that have come across a misplaced package of our fish over a year later in the back of their freezer with very pleasant results after cooking. But the sooner you eat it, all the better in our opinion.
FRESH: Most home refrigerators are not kept cold enough to store fresh fish for an extended length of time. Upon receipt we recommend placing a container or bag filled with ice under your fresh fish while storing in the coolest section of your refrigerator, most often this is the bottom shelf.
What are my shipping options?
FED EX OVERNIGHT: The majority of our Home or Office shipments are delivered via Fed Ex Overnight to your doorstep. In some instances small restaurants or wholesale markets also prefer this option.
ALASKA AIRLINES CARGO: We regularly ship via AK Airlines for pick up at your city's local cargo facility. In most instances restaurants and wholesale markets choose this method. Retail customers that are not inconvenienced by picking up the shipment from their local airport cargo facility generally benefit from a reduced ship cost on orders over 40+ lb compared to Fed Ex Overnight delivery.
Please contact us before placing an order if AK Air Cargo is your preferred ship method.
We can ship to HNL -Honolulu using Alaska Airlines Cargo. Fed Ex Overnight is not an option we offer at this time. Contact us for details.
"First Fish" vs "Mid Season Fish"
What's the difference?
For the 2018 season "First Fish" will still be harvested at our earliest opportunity however "First Fish" shipments could occur as late as the first week of August, dependent on this season's fishing schedule. As soon as we possibly can we will begin harvesting and fulfillment of these "First Fish" orders.
This season "Mid Season" harvest will refer to fish harvested only after the fulfillment of our "First Fish" orders. "Mid Season orders are second in priority to our "First Fish" orders.
Typically and in all prior years our "First Fish" offerings are just that. The first fish we catch shipped immediately. Just as our early summer harvest season begins.
As soon as we catch these fish orders are filled and shipped in the order they were received. Like many first of the season limited availability food items our first fish prices are higher than our mid season delivery prices. Quality is exceptional in both instances.
Anticipated First Fish Delivery is usually early/mid June.
MID SEASON FISH
Our "Mid Season" fish are handled with the same care and consideration as our "First Fish" during a time when our fishery typically has a more consistent catch volume. As a result of more product being available in the marketplace prices decrease. By consolidating the majority of our shipments into midseason ship dates we are able to reduce our time and overhead on each shipment. We pass this savings on to you. If you don't mind the wait selecting product from our "Mid Season" fish is the frugal choice.
We do not have a guaranteed ship date but will contact you prior to shipment when the time gets nearer.
Anticipated "Mid Season" Fish Delivery is
Late June or Early July.
Why are two different prices listed for the same products?
See "First Fish" vs "Mid Season Fish" answer above.
When will my order ship?
See "First Fish" vs "Mid Season Fish" answer above.
What if I want my Copper River Salmon now; as in right now, immediately ?
Please contact us via Email or Phone and we'll see if we can accommodate your needs. Additional costs will be likely with single order shipments.
Can you produce a special order just for me?
In fact we do just that. As orders are received we produce small frozen batches. So that you always receive the freshest caught or just frozen fish. If you have specific requests or concerns please contact us and we will do our best to meet or exceed your expectations.
Do you sell to restaurants or wholesale?
We sure do! We love working with discerning wholesale and restaurant clients. We produce traceable, high quality Copper River Salmon products specific to your needs.
Both fresh and frozen.
We're happy to work with food buying clubs and can pack large boxes with multiple smaller orders to allow a significant savings on shipping costs.
Can I place an order over the winter holidays?
Sorry, no. We only harvest Copper River Salmon during the summer months. We produce our frozen product in small batches during the harvest season. After we sell out of our last batch in late summer we are sold out until the following spring when the fishing season begins again. If you would like to enjoy our CR Salmon this winter please plan ahead and stock up during our summer harvest season.